FAQ Category
Timeframe and cost

Want to get it fast?

Select your preferred stores under the delivery information on the product's page and you will see the Click & Collect timeframes for each store. Choose Click & Collect and your preferred store during checkout and review the timeframe.

Please note that for same-day Click & Collect you will need to place your order before 3 pm.

If an item is not available in your preferred store, you can still choose Click & Collect. However, expect the timeframe to be longer as the item(s) will be sent via NZ Post to your preferred store.

Same-day Click & Collect is available if the item is shown as in stock in your preferred store. Please note that for same-day Click & Collect you will need to place your order before 3 pm.


If an item is not available in your preferred store, you can still choose Click & Collect. However, expect the timeframe to be longer as the item(s) will be sent via NZ Post to your preferred store.


For the most up-to-date status of a package, please use the tracking information that has been emailed out to you to see where your package is.